Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
When you shop with us or contact us, we may collect your name, email address, shipping and billing address, phone number, and order details. Payment information is handled securely by our payment processors — we do not store your full payment details.
2. How We Use Your Information
We use your information to process and ship orders, provide customer support, send order updates, and — with your consent — share marketing and promotions.
3. Shopify and Payment Processing
Our store is hosted on Shopify, and payments are processed through secure, trusted payment providers. Your data is handled according to their security standards.
4. Email Marketing
We only send marketing emails to customers who have opted in. You can unsubscribe at any time using the link in any marketing email.
5. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience and understand how our store is used. Our store may use tools such as Meta Pixel, Google Analytics, TikTok Pixel, or similar tracking services.
6. Third-Party Services
We share information with third-party services only as needed to run our store — for example, shipping carriers, payment processors, and analytics providers. We do not sell your personal information.
7. Data Retention
We keep your information only as long as needed to fulfill orders, provide support, and meet legal requirements.
8. Your Rights
You may request to access, update, or delete your personal information at any time by contacting us.
9. Children's Privacy
Our store is not intended for children under 13, and we do not knowingly collect information from them.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes take effect once posted on this page.
11. Contact Information
For any privacy questions or requests, email us at support@skogra.com.