Refund policy

We want you and your dog to love your Skogra™ gear. If something isn't right, here's how returns and refunds work.

Return Window

You may request a return within 30 days from the delivery date.

Condition Requirements

To be eligible for a return, your item must be:

Unused, clean, and unwashed
Free from pet hair, odor, dirt, mud, stains, or bite marks
In its original packaging
In the same condition you received it

Because our gear is made for the outdoors, we're unable to accept returns on items that have been used outside, or that show signs of wear. Specifically, we cannot accept returns on products that:

Have been used on walks, hikes, or any outdoor activity
Have been chewed, bitten, scratched, or damaged by a dog
Carry odor, pet hair, mud, dirt, or stains

Sizing Issues

Every dog is different, so please measure your dog before ordering (see our Size Guide). If the size isn't right and the item meets the condition requirements above, we'll prioritize an exchange. For size-related returns or exchanges, the customer is responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and its packaging. We'll make it right at no extra cost to you.

How to Start a Return

Email support@skogra.com with your order number and, if applicable, clear photos of the item and packaging. We'll review your request and send you the next steps.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are issued to your original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.