Refund policy

We want you and your dog to be happy with your Skogra™ gear. If something isn't right, you have 30 days from the delivery date to request a return.

Return conditions

Items must be unused, unwashed, and in their original packaging with all accessories included.
Harnesses must be free of fur, dirt, and odour — please check the fit indoors against our Size Guide before wearing outdoors.
Proof of purchase (order number or confirmation email) is required.
Returns requested more than 30 days after delivery cannot be accepted.

How to start a return

Email support@skogra.com with your order number and the reason for the return.
We reply within 24 hours (Monday–Saturday) with return instructions and the correct return address.
Ship the item back and send us the tracking number.

Please do not send items back before contacting us. Returns received without prior authorisation may not be refundable.

Return shipping costs

Change of mind or wrong size: the customer pays return shipping.
Damaged, defective, or incorrect item: we cover everything — no return shipping cost to you.
Original shipping charges are non-refundable except where the item was damaged, defective, or sent in error.
We do not charge restocking fees.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method within 5–7 business days. Depending on your bank or card issuer, it can take a few additional days to appear on your statement. We notify you by email when the refund is sent.

If more than 10 business days have passed since we confirmed your refund and you still haven't received it, contact your bank first, then email us at support@skogra.com.

Free size exchanges

Wrong size? Exchanges are free within 30 days. Email us with your order number and the size you need — we ship the replacement as soon as your return is on its way.

Damaged, defective, or wrong items

Inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email a photo to support@skogra.com within 7 days of delivery. We send a free replacement or a full refund, and you do not need to ship anything back.

Non-returnable items

Gift cards
Final-sale and clearance items
Free gift items included with a purchase (these must be returned together with the paid item if the order is refunded)
Items returned used, washed, damaged by the customer, or chewed

Cancellations

Orders can be cancelled or changed free of charge within 12 hours of purchase, provided they have not yet shipped. Email support@skogra.com as soon as possible with your order number.

Warranty claims

Hardware or stitching failures after the 30-day return window are handled under our Limited Lifetime Warranty rather than this policy. See the Warranty page for details.